Welcome home.
Everything you need to know about living in a Legacy Asset Management property, from your first day to move-out.
- Rent is due
- The 1st of the monthLate if received on the 2nd, whatever the postmark.
- Mail rent to
- P.O. Box 19018Los Angeles, CA 90019-0018
or pay online through Hemlane (most properties) - Repairs
- Hemlane work orderUrgent? Call (323) 383-5881, 24 hours.
- Call the office
- (323) 373-0033Danger to people? Call 911 first. See emergencies.
Moving in.
Setting up utilities
Unless stated otherwise in your lease, you are responsible for setting up and paying for water, gas, electric, trash, and any internet or cable services. Contact utility providers two weeks before your move-in date.
Picking up your keys
Two weeks before move-in, email our manager at Anton@LegacyAssetMgmt.com with your name, phone, address, lease start date, and number of keys needed. Then call (323) 373-0033 to confirm receipt and schedule pickup.
- LA DWPWater, electricity, trash(800) DIAL-DWP
- SoCal GasGas service(800) 427-2200
- AT&TPhone, DSL and fiber
- SpectrumInternet, TV and phone(833) 267-6094
- DIRECTVSatellite TV(888) 777-2454
Fill out the form given at lease signing, have all roommates initial each page and sign the last page. Mail the copy with holes to the P.O. Box below within one week of moving in. Keep the other copy for your records.
Paying rent.
Your property address and unit
Writing the check
Make your check payable to your landlord (find their name at the top of your lease, page 1). Write your name and property address on the check so accounting can match your payment to the correct property.
Late payment policy
Rent is considered late if received on the 2nd, regardless of postmark date. You can mail your check early and date it for the 1st; it will be held and cashed on that date.
Most properties can pay rent online through Hemlane. If yours isn’t set up yet, ask the property manager. Pay, set up autopay and see your balance in the free Hemlane for Tenants app.
Emergencies.
Life or safety at risk? Call 911 first. Fire, smoke, gas smell, carbon monoxide, a medical emergency, or a crime in progress. Call management after you are safe. If you cannot safely speak, you can text 911 in Los Angeles: call if you can, text if you can’t.
Active leak, no heat, no water, no power, sewage backup, lock-out. Call, don’t just email. After 10 p.m., call twice in a row so the call rings through our phone’s silent mode. No answer? Text the same number with your address and the problem.
Submit a work order at hemlane.com or in the free Hemlane for Tenants app. Add photos.
Ask management where your building’s main water shutoff, gas meter and electrical panel are, and keep the emergency sheet for your building inside a kitchen cabinet or near the panel.
- Fire or smoke
- Get everyone out, then call 911 from outside. Do not go back in. Call management once you are safe.
- Gas smell
- Leave immediately. Do not flip switches, light anything, or use a phone inside. From outside, call SoCalGas at 1-800-427-2200 (24 hours) and 911 if the smell is strong. Then call management.
- Carbon monoxide alarm
- Get everyone outside into fresh air and call 911. Do not re-enter until the fire department clears the home.
- Burst pipe or major leak
- Shut off the water at the main shutoff, turn off electricity to wet areas only if it is safe, then call management right away. Move belongings out of the water.
- Sewage backup
- Stop running water and flushing toilets in the whole house. Call management. Keep children and pets away from the overflow.
- No power
- Check your panel for a tripped breaker. Then call LADWP at 1-800-342-5397 to find out whether there is an outage in the area. If LADWP reports no outage, call management.
- No water
- Call LADWP at 1-800-342-5397 first to find out whether there is a water shutoff or main break in the area. If LADWP reports no problem, call management.
- No gas, heat or hot water
- Call SoCalGas at 1-800-427-2200 first to find out whether there is a gas service interruption in the area. If SoCalGas reports no problem, call management. Never try to relight a pilot that keeps going out.
- Lock-out
- Call management during business hours. After hours you may call a licensed locksmith at your own expense; do not damage doors, windows, or locks.
- Earthquake
- During shaking, follow official earthquake safety guidance (ready.gov/earthquakes). After the shaking stops, check for gas smell, water leaks, and damage. Shut off gas only if you smell gas or hear hissing; SoCalGas must restore it. Report damage to management.
- Break-in or crime
- Call 911 if it is in progress, otherwise LAPD non-emergency at 1-877-275-5273. Get a report number and send it to management.
- Management24 hours. After 10 p.m., call twice; if no answer, text.(323) 383-5881
- SoCalGasGas, 24 hours1-800-427-2200
- LADWPOutages and water1-800-342-5397
- LAPDNon-emergency1-877-275-5273
- City servicesMyLA311311
Repairs.
Submit a work order in Hemlane
Routine repairs go through Hemlane so every request is in writing, time-stamped, and trackable. Describe the problem in full and add photos. If you cannot use Hemlane, email Anton@LegacyAssetMgmt.com.
Include your full contact details
Your full name, property address, unit number, and best times to reach you. If a roommate will be home to let the repair person in, include their name and number too, or explicitly grant permission for them to enter while you’re out.
Answer all incoming calls
Contractors may call from numbers you don’t recognize. Answer all calls while the issue is unresolved. If the plumber can’t reach you, your repair will be delayed.
Confirm the repair is complete
Let us know once the problem is fixed. Without confirmation, the property manager has no way of knowing the work was actually completed.
Except an after-hours locksmith for a lock-out, please do not hire contractors for the property yourself. Management dispatches and pays approved vendors.
Test them monthly. Report any alarm that chirps, fails, or is missing through Hemlane right away. Do not disable alarms.
The owner’s insurance does not cover your belongings or temporary housing. We strongly recommend a renter’s policy.
Leaks, no heat, no water, no power, sewage backup or a lock-out: call (323) 383-5881, 24 hours. See Emergencies.
Manage your rental from your phone.
The Hemlane tenant app gives you one place to handle key parts of your rental. Available for tenants only.
- Pay rent and set up autopay
- Submit and track maintenance requests
- Message your coordinator
- View lease details and balances
- Upload documents
Your lease.
Roommate responsibilities
All roommates are jointly and individually responsible for the lease, rent, and any damages. If someone moves out early, a partial security deposit will not be returned; the full deposit is only returned after the entire group vacates.
Security deposit
The security deposit is not last month’s rent. It is held and applied after move-out for any damages or necessary cleaning fees. Any late fees incurred must be paid at the time they are received.
Email your intent to sublet
Notify the leasing agent before proceeding. You are responsible for finding your own subtenant.
Submit a complete application packet
Mail a full application for the potential subtenant with a $50 processing fee (check payable to “Legacy Asset Management”). This is a one-time fee per sublet, not per month.
Sign a sublease agreement
If the subtenant is approved, sign a sublease agreement of your choice. Attach a photocopy of your original lease for the subtenant to keep.
Mail a copy to us
Send a copy of the sublease agreement, signed by both you and your subtenant, to Legacy Asset Management. The landlord does not need to co-sign the sublease.
Take photos of your room after it’s empty and before the subtenant moves in. Have them complete a statement of condition, and collect a security deposit from them to protect yourself against accidental damage.
Moving out.
Leases end at noon.
Leases expire at noon on the last day of your lease, and the inspection takes place at noon sharp. Be fully moved out the night before so you have time for a final walkthrough the morning your lease ends. Anyone still present at noon will be charged for an extra night, deducted from the security deposit.
- Mop all hard floors; vacuum and shampoo any carpets
- Clean window sills, windows, ceiling fans and blades
- Bleach all toilets, showers, tubs and sinks
- Clean dirt marks, scuffs and fingerprints on walls; spackle and sand all holes; remove all posters and stickers and scrub off any adhesive
- Clean all kitchen counters, cabinets inside and out, stove inside and out, and refrigerator inside and out
- Wipe the inside of all closet shelves, baseboards, door molding and door surfaces
- Remove all personal furniture and trash; only the landlord’s appliances and Ikea wardrobes may remain
- Schedule a free bulky item pickup through MyLA311 before your last trash day
Collect all keys from all roommates
The house leader gathers all front door, bedroom and gate keys before move-out.
Label them and leave them on the kitchen counter
Use labeled envelopes, one marked “front door keys” and one marked “bedroom keys.” Label each bedroom key individually (for example, “upstairs room by stairs”) so it can be identified.
As stated in your contract.
Don’t contact the leasing agent; the agent does not hold any funds. Not following the move-out steps will delay the return of your deposit.